- Cayce Office
635 Frink St, Cayce, SC 29033
Aiken Office
1524 University Parkway, Aiken, SC 29801 - Open 24/7
Have questions about booking appliance service? Here are our most frequently asked questions. If you can’t find the answer to your question, you can contact us anytime and we’ll get right back to you!
We charge a flat diagnostic fee, which covers the cost of sending a trained technician to your home, performing a complete diagnosis, and providing you with an estimate for the repair.
No. We can’t give a repair estimate over the phone because each appliance and issue is unique. An accurate diagnosis must be done by a trained technician in your home to determine the exact problem and parts needed.
For the safety of your children and our technicians, we require that an adult (18 or older) be present in the home during the entire service appointment. We will not enter a home with unattended minors present.
Our goal is to complete the repair on the first visit whenever possible. However, if non-stocked parts are needed, a return visit will be scheduled as soon as the parts arrive.
No. You will not be charged an additional service fee for a return visit related to the same repair.
There are many variables in appliance repair — some service calls take longer than expected. For this reason, we schedule appointments in time windows (AM or PM) to ensure our technicians can provide the attention each customer deserves.
If parts must be ordered, we will do so promptly. Once the parts arrive, we will contact you to schedule the return visit and complete your repair as quickly as possible.
Yes. We require payment for parts at the time they are ordered. This helps cover the cost of the part and ensures it is reserved specifically for your repair.
Most of the time, this is caused by using too much detergent or using non-HE detergent in an HE machine. Try reducing the amount of detergent and make sure it is marked HE (High Efficiency). If suds continue after adjusting detergent use, give us a call.
Most repair companies, including ours, will not install customer-supplied parts. We cannot guarantee the quality, compatibility, or condition of parts we do not source. For your protection, we only install parts obtained through our authorized channels.
If an appliance has been disassembled prior to our technician’s visit, it increases the risk of damage, injury, or further problems. For liability reasons, we do not service appliances that have already been taken apart by the customer.
635 Frink St, Cayce, SC 29033 | (803) 796-6130 | Open 24/7
